The Company

   Trouble Free Holiday is belong the AcetesTravel Agency (TURSAB A-1232) and Ahsly turism tic. are registered companies in Turkey

Cancellation

   Upon cancellations made by Trouble Free Holiday due to foreseen circumstances and due to matters beyond our control, clients may be entitled to a refund. Requests made by the client for refund due to late arrival, illness or matters having no connection with Ahsly may not be met. All itineraries are subject to change without prior notification All times are for reference

ACETES TRAVEL''S RESPONSIBILITIES

   Acetes Travel responsibilities only start as of the moment that both parties, Ahsly Travel and the customer, have agreed upon the proposed services and prices.

A. Hotel Reservations :

  

A. Hotel Reservations : (also for Spa, Golf and Winter Sport Resorts) (a) It is the duty of Acetes Travel to arrange for hotel rooms as per customers request (room type, check-in and check-out dates, accommodation, number of persons staying in the room, facilities requested when available, spa and/or golf resorts) and to confirm - in as long as the requested hotel is available for the requested period - this reservation as such to the customer and to inform the customer when the chosen hotel is not available or does not dispose of the requested services/facilities. (b) Acetes Travel cannot be held responsible for any discrepancy between the hotel description given in the website and the reality as the hotel descriptions have been reported exactly as given to Acetes Travel by the hotel’s management or as printed in the hotel’s brochure or official hotel guide. (c) Hotels have the full freedom to : • Organize animation and/or activities (Live Music, Turkish Nights, open buffet meals...) at their own convenience. Generally these animations are not available in Winter season and Low Summer season (April and October) and completely depending on the number of guests in the hotel; • Charge fees for any activity proposed such as water sports, beach facilities, special dinners, safes in room or at reception,... Hence the above services and/or activities and their prices cannot be controlled nor guaranteed by Acetes Travel

B. Transfers Reservations :

  

(a) It is the duty of Ashly Travel to arrange for the transfers as per customers request (Vehicle according to number of passengers, meeting location, date and time and arrival place) and to confirm this reservation as such to the customer. The maximum number of passengers per vehicle stated in Ashly Travel’s website cannot be overcrowded unless with 1 child under 6. (b) Ashly Travel cannot be held responsible for facts of third parties nor for traffic (air-sea-road) delays which may occur in cancellation of the transfer or which may create extra charges. Indeed Ashly Turizm will always have the delay confirmed by the concerned transporter (air-sea-road) and allow cancellation of the transfer only after a delay of minimum two hours or non-presence of the customer on the next passengers list, whatsoever the means of transportation. (c) Nor can Ashly Travel be held responsible when such a delay caused the cancellation or delay of a next service such as missing a connection, cancellation of an overnight in hotel nor for the extra charges resulting from this delay.

C. Ferry Tickets Reservation

  

(a) It is the duty of Acetes Travel to arrange for the ferry tickets as per customers requests (harbor of departure and arrival, date and time of sailing, number of passengers) and to confirm these tickets – in as long as the requested departure and arrival harbors have a common ferry line – to the customer. (b) Acetes Travel cannot be held responsible for the facts of third parties nor for delays or cancellations of the ferry journey (by the company or due to meteorological conditions).

D. Air Tickets

  

(a) It is the duty of Acetes Travel to arrange – in as far as seats are available – as per customers request (airport of departure and arrival, dates of flights, number of passengers, seat class) and to confirm these in due time. (b) Acetes Travel cannot be held responsible for delays or cancellation of flights nor for any refunds or no-show charges – if at all – for which the sole decision holder will be the chosen air carrier and eventually the other concerned third parties. (c) It is also Acetes Travel’s right to request ID or student cards copies for file when Youth, Student or Senior passengers will enjoy any reduction in this respect

E. Rent A Car

  

(a) It is the duty of Acetes Travel – as per customer’s request – to confirm (in as far as the car is available) and to arrange that the chosen car type or equivalent category be delivered at the place, date and time given by the customer. (b) AcetesTravel cannot be held responsible for any discrepancy between the car description and the delivered car. Though it will be Acetes Travel’s duty to make sure that an equivalent car is being delivered. Nor can Acetes Travel be held responsible for car defects. (c) Traffic fines are completely at charge of the customer as well as charged occurred for reparations not covered by the Full Insurance Package such as windshields and tires. (d) For car rentals in Greece, the followings are applicable : - To take the rental car on a ferry, a prior authorization will have to be requested to the agency (this will be handled upon request of the customer by Acetes Travel); - An extra delivery charge will be accounted for any delivery/drop-off at the Athens airport; - An extra "Night Delivery" charge will be accounted for delivery/drop-off at any Greek airport between 21:00 and 08:00 hours

Prices

  

All stated prices in our website are calculated as per below • In hotel rooms : per person over 12 years of age for occupancy of the room by two adults minimum unless otherwise stated • Ferry & Airfares : per person over 12 years of age • Rental car : per car per day • Transfers : per vehicle per one-way or return transfer.      Further pricing : • For the occupancy of a hotel room by one single adult (over 12 years of age), generally a 50% or 60% is to be added to the given prices • For the occupancy of a hotel room by a third adult (over 12 years of age), a reduction of 20% to 40% is generally granted to this third adult only. • Children reductions may vary according to the age of the child, the number of children in the room and the number of adults in the room. However, we have stated these rules for each hotel separately when children share their room with at least two adults (over 12 years of age).

PROCEDURES AND SERVICES

  

Upon acceptance of the proposed services and prices by Acetes Travel, all reservations will be sent by fax or e-mail to Acetes Travel with all necessary information (as per the proposed reservation forms in Acetes Travel’s website). Acetes Travel will confirm the service(s) according to the given information within the shortest delay in as far as the confirmation by the third party has been given • At the latest one week before the actual beginning of the first service, the customer will reconfirm all requested services with Acetes Travel and confirm necessary information to Acetes Travel (flight and/or ferry details, estimated arrival time... not booked via Acetes Travel) • In case of children reductions, it is the right of Acetes Travel to ask for ID or passport photocopies in order to have proof of children age, especially for air carriers and international ferries. • In case of transfer, on their arrival at the airport or harbor, customers will recognize Acetes Travel’s representative on the board with the company’s logo and the mention of the customer’s name.

MODIFICATIONS AND CANCELLATIONS

  

Modifications (except cancellations) are acceptable up to seven days in April, May and October, 14 days in June, July, August and September (excepted for Spa and Golf packages : 21 days over the whole year) before the originally planned arrival date. • If a customer is to cancel, this should be advised to Acetes Travel at the latest seven days in low season and fourteen days in high season (ie, between June 15th and September 15th) or three week for Spa and Golf packages before the originally planned arrival date. • If a customer did not cancel before the originally planned arrival date or after the given option periods above, a "no-show" fee of three nights'' accommodation will be charged, unless the customer can deliver a certificate proving an impossibility such as illness, professional reasons or trespassing of a relative (till the second degree) and depending on the goodwill of the concerned third party

  Trouble Free Holiday  is a boutique travel agency specialising in cultural and adventure tours in Egypt,Turkey and Greece  Fun and informative group tours of Egypt offering weekly departures at realistic prices include highlights such as Cairo and the pyramids & Sphinx at Giza, Saqqara, Aswan, the Temple of King Ramses at Abu Simbel, Nile felucca cruising, Luxor, the Valley of the Kings and Temple of Karnak, Dahab on the Sinai-Red Sea and the Western Desert oases of Bahariyya including the White Desert, Farafra and Kharga. We also offer city breaks to Cairo city, specially designed family tours, Christmas and Easter tours. We are experts at planning tailor-made holidays to Egypt.